Terms of Service
These terms are designed to provide clarity and transparency about how Bridging Spain services work. Our aim is to offer a professional, reliable and supportive service while ensuring clear expectations for both parties.
Prices and service details shown on the Bridging Spain website apply at the time a service is booked or purchased. Where a service requires an individual quotation, the price will be confirmed before work begins.
Medical & Appointment Interpreting
Service scope
Bridging Spain provides English–Spanish interpreting to facilitate communication between clients and healthcare professionals, social workers and other professionals during appointments.
The interpreting service is intended to support communication and understanding. Bridging Spain does not provide medical, legal or other professional advice and is not responsible for decisions, diagnoses, treatment or outcomes determined by healthcare professionals or other third parties.
Appointment duration
GP and social worker appointments and hospital interpreting sessions include up to one hour.
Where an appointment continues beyond the first hour, additional time is charged at €5 per 15 minutes.
Waiting time at the appointment is included within the booked time. Delays caused by hospitals, health centres or other service providers are outside the control of Bridging Spain.
Telephone interpreting
Telephone interpreting is available for suitable appointments and conversations and is charged according to the price displayed on the Prices page.
Telephone interpreting depends on the relevant organisation or professional being willing and able to communicate by telephone.
Peace of Mind Add-On
The Peace of Mind Add-On is available alongside an interpreting appointment.
Following the appointment, Bridging Spain will provide a clear summary of the main information discussed to one nominated family member, either by telephone or email.
The service is intended to relay information from the appointment and does not constitute medical advice.
The client must give permission for information relating to their appointment to be shared with the nominated person.
Cancellations and changes
Appointments cancelled with less than 24 hours’ notice may be charged at the full booked appointment price.
Where an appointment is cancelled or changed by the healthcare provider, Bridging Spain will make reasonable efforts to accommodate the new arrangements, subject to availability.
Short-notice and out-of-hours bookings
Bookings made less than 24 hours in advance are subject to availability and may incur a 25% surcharge.
Appointments before 08:00, after 19:00, at weekends or on public holidays may also incur a 25% surcharge.
Any applicable surcharge will be confirmed before the booking is accepted.
Travel
A travel supplement may apply where an appointment requires significant additional travel, including journeys of more than 50 km or approximately 45 minutes.
Any applicable travel charge will be agreed before the appointment is confirmed.
Payment
Payment arrangements will be confirmed when the appointment is booked. Where payment is due in advance, the booking may not be considered confirmed until payment has been received.
Guardian Angel Service
Service scope
The Guardian Angel Service provides practical communication and language support when a client or their family needs assistance relating to a hospital stay or subsequent arrangements.
Depending on the service booked, support may include hospital visits, communication with healthcare professionals or social workers, and telephone contact with relevant services.
Bridging Spain does not provide medical care, nursing care or medical advice.
Hospital support visits
Hospital support visits include up to one hour. Additional time is charged at €5 per 15 minutes.
During a visit, Bridging Spain may communicate with doctors, nurses or other professionals where appropriate and relay relevant information to the client or their nominated family member.
Access to patients, wards and healthcare professionals remains subject to hospital rules and availability.
Telephone support
Telephone support depends upon the relevant hospital, healthcare professional, social worker or other organisation being available and willing to communicate with Bridging Spain.
Bridging Spain cannot guarantee that a third party will answer a call, provide information or take a requested action.
Consent and patient information
Where information is requested about a patient, the client or patient may need to provide consent or authorisation.
Healthcare providers determine what information they are permitted to disclose.
Bridging Spain cannot guarantee access to medical or personal information.
Out-of-hours services and travel
Hospital visits before 08:00, after 19:00, at weekends or on public holidays may incur a 25% surcharge.
A travel supplement may apply for journeys of more than 50 km or approximately 45 minutes. Any additional charge will be agreed in advance.
Healthcare Support
Service scope
Healthcare Support provides assistance communicating with hospitals, health centres, clinics and other healthcare providers on the client’s behalf.
Depending on the service booked, this may include making or changing appointments, confirming appointment information, following up referrals or test results, and making healthcare-related enquiries.
Third-party services
Healthcare providers operate independently of Bridging Spain.
Bridging Spain cannot guarantee appointment availability, response times, referral times, test results or decisions made by healthcare providers.
Where repeated attempts are required because a healthcare provider cannot be reached, any additional charges will be explained before further chargeable work is undertaken.
Client authorisation
Clients are responsible for providing any information or authorisation required for Bridging Spain to communicate with a healthcare provider on their behalf.
Some healthcare providers may require additional identification or consent before releasing information.
Communication
Information received from a healthcare provider will be relayed to the client by an appropriate method, such as telephone, WhatsApp or email.
Service limitations
Healthcare Support does not include attendance at appointments unless this has been separately booked as an interpreting or support service.
It does not provide medical advice, diagnosis or clinical recommendations.
Advanced Healthcare Directives
Service scope
Bridging Spain provides guidance and administrative support to help clients prepare and, where applicable, register their Advanced Healthcare Directives in Spain.
Bridging Spain does not provide legal or medical advice. The client remains responsible for the decisions and wishes contained within their directive.
Basic Service
The Basic Service includes guidance to help the client make their choices, preparation of the relevant documents in Spanish, and instructions explaining how the client can proceed with registration themselves.
The completed documentation can be supplied electronically. Where postal delivery is requested, additional postage or recorded-delivery costs may apply and will be confirmed beforehand.
Full Service
The Full Service includes the preparation provided under the Basic Service together with assistance arranging the registration appointment and in-person support during the registration process.
Registration procedures differ between authorities and autonomous communities.
Bridging Spain will provide support according to the procedure applicable to the client’s registration.
Two-person bookings
Reduced two-person pricing is available where two people arrange the service together.
For the Full Service, the reduced two-person price is based on both clients being able to complete the registration process during the same appointment or visit.
If separate appointments or additional journeys are required, additional charges may apply and will be agreed beforehand.
Turnaround time
Document preparation normally takes approximately 5–7 working days after all necessary information has been received.
Registration times depend upon appointment availability and procedures established by the relevant authority and are outside the control of Bridging Spain.
Client responsibility
Clients are responsible for providing complete and accurate information, reviewing their documents before signing and bringing any identification or other documentation required by the relevant authority.
Payment
Payment is required before work on preparation of the documents begins.
Document Translation
Standard translations
Bridging Spain provides non-sworn English–Spanish and Spanish–English translations of suitable documents.
Standard translation prices start from the amount displayed on the Prices page for documents of up to two pages. Additional pages are charged according to the applicable rate shown on the Prices page.
Documents containing unusually dense text, complex formatting, handwritten material or other requirements may require an individual quotation.
A price will be confirmed before work begins.
Sworn translations
Where a sworn translation is required, the work is completed by an appropriately authorised sworn translator.
Bridging Spain may coordinate the service and communication between the client and the sworn translator.
Sworn translations are individually quoted.
Turnaround time
Standard translations normally have a turnaround time of approximately 5–7 working days.
Turnaround times may vary depending on the length, complexity and nature of the document. Sworn translation times depend upon the availability of the relevant translator.
Any estimated delivery date will be communicated to the client.
Payment
Payment is required before translation work begins unless otherwise agreed.
Client responsibility
Clients are responsible for providing complete, clear and accurate source documents.
If an issue is identified with a translation produced through Bridging Spain, reasonable corrections will be made where appropriate.
Confidentiality
Documents and personal information are handled confidentially and are only shared where reasonably necessary to provide the requested service, including with a sworn translator where applicable.
Administrative Support
Service scope
Bridging Spain provides practical administrative support to help clients communicate with organisations and navigate procedures in Spain.
Services may include straightforward telephone calls or emails, assistance with forms and paperwork, communication with Spanish organisations and in-person support at appointments.
Quick Administrative Support
The advertised price for Quick Administrative Support applies to straightforward calls, emails and enquiries that can reasonably be dealt with as a simple request.
Where a request becomes more involved or requires additional research, paperwork, communication or follow-up, the client will be informed before additional chargeable work is undertaken.
Administrative Assistance
More involved administrative work is priced according to the nature and amount of work required.
Where appropriate, a price or quotation will be agreed before work begins.
In-person Administrative Support
In-person support includes up to one hour.
Additional time is charged at €5 per 15 minutes.
A travel supplement may apply for journeys of more than 50 km or approximately 45 minutes, and any applicable charge will be agreed before the appointment.
Third-party organisations
Bridging Spain can assist clients with communication and administrative procedures but cannot guarantee the actions, response times, appointment availability or decisions of public authorities, private organisations or other third parties.
Clients remain responsible for ensuring that information and documentation they provide is accurate and complete.
General Terms
Prices
Current prices are displayed on the Bridging Spain Prices page or confirmed directly with the client where an individual quotation is required.
Prices may be reviewed or changed from time to time. The price agreed when a booking or service is confirmed will apply to that booking unless additional work or services are subsequently requested and agreed.
Availability
All services are subject to availability.
Bridging Spain reserves the right to decline a request where it cannot reasonably be accommodated or where the requested service falls outside the scope of the services offered.
Third-party organisations
Many Bridging Spain services involve communication with or attendance at third-party organisations, including hospitals, health centres, public authorities and other service providers.
Bridging Spain is not responsible for delays, cancellations, availability, administrative decisions or other circumstances controlled by those organisations.
Information provided by clients
Clients are responsible for providing accurate and complete information necessary to deliver the requested service.
Bridging Spain is not responsible for delays or problems resulting from incomplete, inaccurate or outdated information supplied by the client.
Confidentiality and data protection
Personal information is handled confidentially and in accordance with Bridging Spain’s Privacy Policy.
Where a service requires information to be shared with a third party, only information reasonably necessary to provide the requested service will be shared.
Changes and cancellations by Bridging Spain
In the event that Bridging Spain is unable to provide a confirmed service because of illness, emergency or another unforeseen circumstance, reasonable efforts will be made to inform the client as soon as possible and, where appropriate, offer an alternative arrangement.
Have any questions about our terms?
Please don’t hesitate to get in touch — we’re happy to help.