1. Data Controller

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), the following information is provided regarding the processing of personal data.

Users may contact the data controller at any time regarding questions related to the processing of their personal data.

The data controller responsible for the processing of personal data is:

Claire Elizabeth Tompkins
Trade name: Bridging Spain
Website: www.bridgingspain.com
Email: info@bridgingspain.com
Location: Region of Murcia, Spain

2. Purpose of Data Processing

Personal data may be collected when users contact Bridging Spain through the website contact form, via email, through WhatsApp, or when subscribing to email communications.

The personal data provided may be used for the following purposes:

• Responding to enquiries submitted through the website.
• Managing requests for interpreting or support services.
• Communicating with clients regarding appointments or services.
• Providing information about services offered by Bridging Spain.
• Sending email communications when the user has provided consent.

Personal data will only be used for the purposes for which it was collected.

3. Legal Basis for Processing

PersoThe legal basis for the processing of personal data is:

• The consent of the user, when submitting a contact form, sending a message or subscribing to communications.
• The performance of a contract or service, when a user requests interpreting or support services.
• Legitimate interest, in order to improve the website and services offered.

Users may withdraw their consent at any time by contacting the data controller.

4. Data Provided by Users

The personal data collected through this website may include:

• Name and contact details, including email address and telephone number
• Date and place of birth
• Nationality
• Address
• Passport details
• NIE and TIE details
• Information relating to marital status and family details where required for the requested service
• Copies of passports, TIE cards or other identification documents
• Padrón certificates
• Documents and supporting information required to provide the requested service
• Information voluntarily provided through contact forms, email communications or messages

The type of personal information collected will depend on the service requested. Bridging Spain will only request and process information that is reasonably necessary to provide or administer the relevant service.

Users are responsible for ensuring that the information they provide is accurate and up to date.

5. Processing of Health-Related Information

Due to the nature of the services offered by Bridging Spain, users may occasionally provide information related to healthcare appointments or medical situations.

Health information is considered special category personal data under Article 9 of the GDPR and will be treated with the highest level of confidentiality.

Such information will only be processed when necessary to provide the requested service and will never be shared with third parties except when strictly necessary to deliver the requested service or when legally required.

Users are encouraged to avoid including detailed medical information in website contact forms unless strictly necessary.

6. Data Retention

Personal data will be retained only for as long as necessary to provide the requested service and to comply with applicable legal obligations.

Documents uploaded through forms on the Bridging Spain website, including copies of identification documents and supporting documentation, are stored temporarily while they are required for processing the requested service.

Files uploaded through website forms are retained on the website server for six months and are then securely deleted as part of Bridging Spain’s regular data-deletion procedure.

Where a document is still required for an ongoing service, an appropriate working copy may be securely retained separately for as long as necessary to complete that service or comply with applicable legal obligations.

Once personal information is no longer required for the purpose for which it was collected, it will be securely deleted in accordance with Bridging Spain’s data-retention procedures.

7. Data Sharing

Personal data will not be sold to third parties or shared with third parties for unrelated commercial purposes.

Where necessary to provide a service requested by the client, personal data may be shared with or processed by businesses, professionals or service providers involved in delivering that service.

TIE Support Service

Bridging Spain provides its TIE support service in partnership with The Post Room. As part of this service, The Post Room may collect client information and supporting documentation, assist with completion of the TIE information form, communicate with the client, arrange appointments where included in the service, print documentation and provide the completed paperwork to the client.

Bridging Spain receives and processes the information necessary to prepare the relevant TIE documentation and provide its part of the service.

Personal information and supporting documents are shared between Bridging Spain and The Post Room only where necessary to provide and administer the TIE service and are subject to appropriate confidentiality, security and data-protection measures.

Other service providers involved in the operation of the Bridging Spain website, email services or other business systems may process limited personal data where necessary to provide those services and subject to applicable data-protection requirements.

8. Third-Party Services

This website may use third-party services that process limited user data in order to operate and improve the website.

Contact Forms

When users submit information through the contact form on this website, the data provided will be used solely to respond to the enquiry and manage the requested service.

WhatsApp Communication

Users may contact Bridging Spain through WhatsApp. When doing so, personal data may be processed by WhatsApp Ireland Limited, which operates under the Meta group of companies.

The processing of personal data through WhatsApp is subject to WhatsApp’s own privacy policy.

More information can be found at:
https://www.whatsapp.com/legal/privacy-policy

Email Communications

If users subscribe to email communications, their personal data may be used to send updates, information or communications related to the services offered by Bridging Spain.

Users may unsubscribe from these communications at any time by using the unsubscribe link included in the email or by contacting the data controller.

9. User Rights

Users have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of their data
• Request restriction of processing
• Object to the processing of their data
• Request data portability

Users may exercise these rights by contacting the data controller via email.

Users also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD):

https://www.aepd.es

10. Data Security

Bridging Spain implements appropriate technical and organisational measures to ensure the security and confidentiality of personal data.

However, users should be aware that no internet transmission can be guaranteed to be completely secure.

11. Changes to this Privacy Policy

Bridging Spain reserves the right to update this Privacy Policy when necessary to reflect legal, regulatory or operational changes.

Users are encouraged to review this page periodically.

Last updated: Sept 2026